Terms of Service

1. Service Description

These Terms are between you and Rootlab LLC. Atteverais the product and brand name used for the service. In these Terms, references to “Attevera,” “we,” “us,” and “our” mean Rootlab LLCwhen referring to the legal service provider, and the Attevera platform when referring to product features.

Attevera is a readiness operating platform designed to support organisations in managing their EU AI Act readiness workflows. Attevera provides tools for AI system inventory, obligation mapping, controls tracking, evidence management, documentation templates, and audit trail generation.

Attevera is not a law firm and does not provide legal advice. The platform supports operational readiness workflows. You remain solely responsible for regulatory interpretation, legal compliance decisions, and engagement with qualified legal counsel. Nothing in this platform constitutes a guarantee of regulatory compliance.

2. Account Registration

Attevera is a business-to-business service. By registering, you confirm that you are at least 18 years old, that you are acting on behalf of an organisation, and that you are authorised to bind that organisation to these Terms. The Service is not offered to consumers.

To access Attevera, you must register for an account and create or join an organisation workspace. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Each organisation may maintain one active workspace per subscription. You agree to provide accurate and current information during registration and to update that information as needed.

You must not share your login credentials with individuals outside your organisation. If you suspect unauthorised access, you must notify us promptly at support@attevera.com.

3. Subscription & Billing

Attevera offers monthly subscription plans. New accounts are eligible for a 14-day free trial with no payment required. After the trial period, continued access requires a paid subscription. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Current pricing is published at attevera.com/pricing. We reserve the right to change pricing with 30 days' advance notice. Payments are processed by Stripe for Rootlab LLC. Refunds are considered on a case-by-case basis; contact support@attevera.com for requests.

Any order form, invoice, or enterprise agreement for the service should identify Rootlab LLC as the contracting party and may refer to Attevera as the product or brand name.

Because Attevera is a business-to-business service, statutory consumer cooling-off rights do not apply. Unused portions of a paid subscription are not automatically refundable outside the case-by-case process described above.

4. Acceptable Use

You agree not to:

• Scrape, crawl, or systematically extract data from the Attevera platform
• Reverse engineer, decompile, or attempt to derive source code from the platform
• Share login credentials or provide access to individuals not authorised under your subscription
• Use the platform to circumvent, obscure, or misrepresent regulatory obligations
• Upload content that is unlawful, harmful, or infringes on the rights of third parties
• Attempt to gain unauthorised access to other organisations' workspaces or data

5. Intellectual Property

You retain ownership of all data, AI system records, evidence, and documents you create or upload within Attevera. By using the platform, you grant Rootlab LLC a limited licence to store and process your data solely to provide the service.

Rootlab LLC retains all ownership and intellectual property rights in the Attevera platform itself, including its software, user interface, visual design system, question libraries, document templates, and the specific form in which the service expresses obligation mappings, readiness models, and workflows. This does not claim any ownership over the text of the EU AI Act or other public regulation, which remains in the public domain. No rights to the platform are transferred to you beyond the licence granted in your subscription.

6. Data Handling

How we collect, use, store, and protect your data is described in our Privacy Policy. If your organisation operates as a data controller andRootlab LLC processes personal data on your behalf in connection with Attevera, the terms of our Data Processing Agreement (DPA) govern that relationship and supplement these Terms.

No AI processing; no training on your data. Attevera does not run AI or large-language-model systems over your workspace content, and Rootlab LLCdoes not use your data, AI system records, evidence, or generated records to train any AI model, whether our own or a third-party's.

7. Service Availability

Rootlab LLC targets high availability for the Attevera platform but does not guarantee uninterrupted service. Planned maintenance will be communicated with reasonable advance notice where practical and will be scheduled to minimise disruption.

From time to time the Service may experience degraded performance or temporary unavailability caused by upstream infrastructure providers, internet-backbone events, or other conditions outside Rootlab LLC's reasonable control. Rootlab LLC is not liable for such third-party-caused degradation, but will use reasonable efforts to restore service promptly and to keep affected customers informed.

Rootlab LLC reserves the right to modify, suspend, or discontinue any feature of the Service with reasonable notice. Where a paid feature is materially reduced or discontinued mid-term, Rootlab LLC will offer a pro-rata credit or refund for the remaining billing period.

8. Limitation of Liability

Attevera is a readiness operating tool. It does not guarantee regulatory compliance or provide legal assurance of any kind. To the maximum extent permitted by applicable law,Rootlab LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, loss of revenue, loss of data, loss of business opportunity, or regulatory fines, arising from your use of the platform or your reliance on any content or output generated by it.

You are solely responsible for all regulatory interpretation, legal decisions, and submissions made to competent authorities.Rootlab LLC's aggregate liability for direct damages shall not exceed the fees you paid in the three months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

9. Indemnification

You agree to defend, indemnify, and hold harmlessRootlab LLC, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, damages, liabilities, losses, and reasonable legal fees arising out of or in connection with: (i) your breach of these Terms or the Acceptable Use section; (ii) your use of the Service in violation of applicable law; (iii) false, misleading, or fabricated information you submit to the Service that leads a third party to rely on an inaccurate output; or (iv) a third-party claim relating to your AI systems or compliance decisions, insofar as the claim does not arise from Rootlab LLC's own breach of these Terms.

Rootlab LLCwill defend, indemnify, and hold you harmless from a third-party claim alleging that your authorised use of the Attevera platform, as provided and in accordance with these Terms, directly infringes that third party's intellectual property rights, subject to the liability limits in Section 8. This indemnity does not apply to the extent a claim arises from your combination of the Service with other products or services, your modifications, or your use of the Service after Rootlab LLC has provided a non-infringing alternative.

The indemnified party will promptly notify the indemnifying party of the claim, allow the indemnifying party to control the defence and settlement (provided no settlement imposes liability on the indemnified party without written consent), and reasonably cooperate at the indemnifying party's expense.

10. Termination & Data Retention

Either party may terminate the subscription at any time. Upon cancellation or termination, export availability, account removal, workspace deletion, and any retained records are handled in accordance with our Privacy Policy and, where applicable, our DPA. You should export any workspace records you need before the end of your subscription.

Some records cannot be deleted immediately on termination. In particular, for AI systems classified as high-risk under the EU AI Act, Article 18(1) requires a provider to retain the system record for at least ten years after placing the system on the market or putting it into service. To support this obligation, Attevera archives high-risk and unacceptable-risk AI system records (instead of hard-deleting them) and retains the archived record for ten years. Other account, billing, security, backup, and audit records may also be retained where required by law, dispute handling, security, or legitimate business recordkeeping.

We reserve the right to suspend or terminate accounts that violate these Terms, with notice where practical. If we terminate your account without cause, we will provide a pro-rata refund for the unused portion of your billing period.

11. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account. Continued use of the platform after the effective date constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

12. Force Majeure

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, government actions, labour disputes, internet or utility outages, or failures of upstream service providers or infrastructure. The affected party will use reasonable efforts to mitigate the effect of the event and will resume performance as soon as reasonably practicable.

13. Assignment

You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without the prior written consent of Rootlab LLC. Any attempted assignment in violation of this section is void.Rootlab LLC may assign these Terms and any related order or DPA, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, on notice to you.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland, unless a separately executed agreement states otherwise. This choice reflects the service's EU customer focus; it does not alter the fact that Rootlab LLC is incorporated in the United States.

For questions about these Terms, contact us at support@attevera.com.